If you need to return an item to us, please contact us at firstname.lastname@example.org to receive a return merchandise authorisation number (RMA). Returns must also be accompanied by a copy of your original invoice as proof of purchase and a completed RMA form clearly stating the problem with the item.
If any items were damaged in transit, this must be reported to us within 48 hours upon receipt. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. Please return all items to us in the original packaging complete with all documentation and accessories. Once we receive the items we will issue a replacement or full refund using your original payment method and will reimburse your reasonable return carriage costs.
Distance Selling Directive
As of 13 June 2014,The European Directive on consumer rights (Directive 2011/83/EU) (known as the Consumer Rights Directive) came into affect and supercedes the original EC Distance Selling Directive.
In the EU, for contracts concluded as of 13 June 2014, you have the right to withdraw from your online purchase (or a purchase made by phone) within 14 days.
This "cooling off" period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
You can choose to withdraw from your order for any reason within this timeframe - even if you simply changed your mind.
WARNING. Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.
Certain products exlcuded. The 14-day "cooling off" period does not apply to sealed software that you have unsealed upon receipt or the use of online services specific to the use of the goods. Use of these online services is deemed to be acceptance of the contract.
Under the EC Distance Selling Directive you are entitled to cancel your purchase with us and return the goods to us for a full refund within 7 working days from the day after you take receipt of the goods, less any delivery charges. This is known as the 'cooling -off' period. Please contact us at email@example.com to receive a return merchandise authorisation number (RMA). Returns must also be accompanied by a copy of your original invoice as proof of purchase and a completed RMA form.
We recommend that goods are returned by registered post with adequate insurance for cover in the event of damage or loss. Postage costs are your responsibilty.
This directive applies when the purchased goods are returned in working order with their original and complete packaging (to include user guides, accessories and sealed software). Refunds are not payable when the goods have been damaged, are not accompanied by the original packaging or the packaging is excessively damaged. A duty of care exists while the goods are in your possession.
To mitigate possible copyright infringement all software is explicitly exempt from the EC Distance Selling Directive, so before you open, use or register the software element of your ordered product(s), please ensure where it is possible to do so, that goods function correctly and all contents are present. If the returned goods are not faulty, and the goods contain software that has been opened, used or registered, fees will apply to compensate us for the loss of the software element of the goods in question.
Where goods are returned for credit within 7 working days from the date after receipt and fall outside the scope of the distance selling directive, that is either the goods have been damaged or are deemed to be in a condition above and beyond fair wear and tear, a discretionary 15% restocking charge may be applied. Any software that has been opened is non-refundable and used accessories may be subject to a replacement charge. Returned goods will be treated on their own merits.
Goods in pristine original condition may be returned after 7 days subject to a 25% restocking fee and at our discretion.
Return of Faulty Goods
If you think your item is not preforming as expected, you can contact us in the first instance by sending an email to firstname.lastname@example.org or by calling us on 01-293 6987. If we are unable to resolve the problem by email or phone and the unit needs to be returned to us, we will issue you with a Return Merchandise Authorisation (RMA) number.
Unlike most retail and online stores we will offer this service for the duration of the manufacturer's warranty period of 12 months from the date of purchase.
Any goods returned faulty within 12 months will be repaired or replaced and sent back to the customer free of carriage. In all instances we will process repairs/replacements as quickly as possible, however, as we do not have repair facilities ourselves, goods do have to be returned to the manufacturer for assessment and/or repair and we can not accept responsibility for any resulting delays which are outside of our control.
Where goods are returned to us that are not faulty or the fault has arisen due to the wilful damage, accident, negligence by you or a third party, or used otherwise than as recommended by the Supplier, or through failure to follow Supplier instructions, or where any alteration or repair carried out on the goods without the Supplier's approval then in all these instances the warranty will not apply.
Goods returned for credit which are not found to be faulty will be returned to the customer with a minimum EUR25.00 carriage and administration charge at our discretion so we advise that you investigate the fault yourself before sending the item back to us. When returning faulty goods please follow our instructions.
Note that GPS accessories such as cigarette lighter charges and mounting brackets are not generally covered under manufacturer's warranty. Our experience however is that should you have a fault with an accessory a direct approach by yourself to the manufacturer will often result in a positive outcome with the manufacturer replacing the faulty accessory.
The above policies do not alter your statutory rights as a consumer. If you feel that we have breached your statutory rights you can make a formal complaint to: the National Consumer Agency, 4 Harcourt Road, Dublin 2, Ireland or call lo-call 1890 432 432.