Returns Policy

You can cancel your order at anytime up to it being dispatched for a full refund.

If you have already received the goods, and want to return them for whatever reason, please contact us at support@mysatnav.ie or call us on 01-293 6987 to receive a return merchandise authorisation number (RMA) and further instructions. Returns must also be accompanied by a copy of your original invoice as proof of purchase. Delivery address for returns is:

mySatNav, 93 George's Street Upper, Dun Laoghaire, Co. Dublin, A96 V1K8

Right to Cancel

When you make an online purchase (or a purchase made by phone), under the EU Consumer Rights Directive, you have the statutory right to withdraw from your online purchase for any reason whatsoever within 14 days (or next working day) of receipt of your goods. This is known as the "cooling off period". A duty of care exists while the goods are in your possession.

WARNING. Please note the following.

  1. the right to withdraw exists to allow you to examine the product in the same way as you would in a shop
  2. you may not use goods that you have received before deciding to withdraw from the purchase
  3. items to be returned must be in pristine condition including packaging
  4. tamper seals, when applied, must be intact and unbroken
  5. user documentation included with your purchase must be unused
  6. any accessories included with your purchase must be unused and sealed accessories unopened
Certain products exlcuded. The 14-day "cooling off" period does not apply to sealed software that you have unsealed upon receipt or the use of online services specific to the use of the goods (e.g. registering a smartwatch with Garmin Connect). Use of these online services is deemed to be acceptance of the contract.

If the above conditions are met you can return the goods to us at your own expense and we will refund you using your original payment method within 5 working days of receipt of the goods.

There is no right to cancel your purchase if any of the above conditions are not met and we are unable to sell the goods 'as new' to another customer. We retain the right to refuse to accept a return if the above 6 conditions are not met.

This policy is in accordance with the EU Consumer Information, Cancellation and Other Rights Regulations 2013.

Extended Returns

When you purchase an item from us, it can be returned for a refund or exchange within 75 days of the original purchase date. Contact us at support@mysatnav.ie or call us on 01-293 6987 to receive a return merchandise authorisation number (RMA) and further instructions.

An item returned to us for refund under this Extended Returns Policy must clearly and unequivocally be in a new and unused condition in its original sealed packaging. We retain the right to refuse to accept a return if we have any doubt that this condition is not met.

Damaged in Transit

If goods were damaged in transit, this must be reported to us within 48 hours upon receipt. Contact us at support@mysatnav.ie or call us on 01-293 6987 to receive a return merchandise authorisation number (RMA). Once we receive the goods we will issue a replacement or full refund using your original payment method and will reimburse your reasonable return carriage costs.

Return of Faulty Goods

All our products come with a 2 year manufacturers warranty. If you think your item is not preforming as expected, you can contact us in the first instance by sending an email to support@mysatnav.ie or by calling us on 01-293 6987. If we are unable to resolve the problem by email or phone and the unit needs to be returned to us, we will issue you with a Return Merchandise Authorisation (RMA) number.

Any goods returned faulty within 24 months will be repaired or replaced and sent back to the customer free of carriage. If the item is to be replaced and an exact replacement is not available we will offer you an alternative to the value of the original purchase price. In all instances we will process repairs/replacements as quickly as possible, however, as we do not have repair facilities ourselves, goods do have to be returned to the manufacturer for assessment and/or repair and we can not accept responsibility for any resulting delays which are outside of our control. Any liability is limited to the item only and excludes any consequential loss.

Please note that it will take at least 10-15 days to process a warranty claim.  This is a consequence of Covid work place restrictions.  We apologise for the inconvenience but ask for your patience.  We endeavour to process warranty claims as quickly as possible.

Where goods are returned to us that are not faulty or the fault has arisen due to the wilful damage, accident, negligence by you or a third party, or used otherwise than as recommended by the Manufacturer, or through failure to follow Manufacturer instructions, or where any alteration or repair carried out on the goods without the Manufacturer's approval or the goods are deemed to have come to the end of their life through reasonable wear and tear then in all these instances the warranty will not apply.

Goods returned for credit which are not found to be faulty will be returned to the customer with a minimum EUR25.00 carriage and inspection charge at our discretion so we advise that you investigate the fault yourself before sending the item back to us. When returning faulty goods please follow our instructions.

Manufacturers warranty excludes software (e.g. mapping products) to mitigate possible copyright infringement, consumables (e.g. batteries, fuses, cables, lanyards), GPS accessories such as cigarette lighter charges and mounting brackets.

The above policies do not alter your statutory rights as a consumer. Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 and other applicable EU and Irish legislation. Under the Act, consumers have a number of righs such as:

  1. Goods must be of merchantable quality - goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
  2. Goods must be fit for purpose - they must do what they are reasonably expected to do.
  3. Goods must be as described - the consumer must not be mislead into buying something by the description of goods given orally or by an advertisement


If you feel that we have breached your statutory rights you can make a formal complaint to the Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1, D01 C57 or call lo-call 1890 432 432.